Privacy Policy

This Privacy Policy explains how FLOWLANCER (“Flowlancer”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit https://flowlancer.io or engage our services. We process personal information in line with South Africa's Protection of Personal Information Act, 2013 (POPIA).

Who we are

Flowlancer is the responsible party for the personal information described in this policy. Our registered details are:

• Registered name: FLOWLANCER
• Entity type: Private company
• Registration number: 2025/916850/07
• Registered address: 23 Wavell Drive, Wembley, Pietermaritzburg, KwaZulu-Natal, 3201, South Africa
• Email: hello@flowlancer.io
• Phone: +27 76 176 3185

Information we collect

We collect personal information that you provide to us, including:

• Contact details such as your name, email address, phone number, and business name, when you book a discovery call, complete an enquiry form, or email us.
• Project information you share with us so we can scope and deliver work, such as details about your business, systems, and requirements.
• Usage and device data collected automatically when you browse the site, such as your IP address, browser type, pages visited, and referring pages, gathered through cookies and similar technologies.

How we use your information

We use personal information to:

• respond to your enquiries and schedule discovery calls;
• provide, scope, and deliver our services;
• send you service-related communications and updates;
• operate, maintain, and improve our website;
• comply with our legal and regulatory obligations.

We process your information on the basis of your consent, to fulfil a contract or take steps at your request before entering a contract, to comply with a legal obligation, or where it is in our legitimate interest to do so, in each case as permitted by POPIA.

How we share your information

We do not sell your personal information. We share it only with trusted third parties who help us operate our business, including:

• scheduling and booking providers (for example, our discovery-call scheduler);
• hosting, analytics, and infrastructure providers that run our website;
• professional advisers and authorities where we are required to do so by law.

Some of these providers may process information outside South Africa. Where that happens, we take reasonable steps to ensure your information receives a comparable level of protection as required by POPIA.

Data retention

We keep personal information only for as long as necessary to fulfil the purposes set out in this policy, or as required to meet legal, accounting, or reporting obligations. When it is no longer needed, we securely delete or de-identify it.

Security

We maintain appropriate, reasonable technical and organisational measures to protect personal information against loss, unauthorised access, and misuse. No method of transmission or storage is completely secure, but we work to safeguard your information and to address any incident promptly.

Your rights under POPIA

Subject to applicable law, you have the right to:

• request access to the personal information we hold about you;
• request that we correct or delete your personal information;
• object to the processing of your personal information;
• withdraw consent where processing is based on consent;
• lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us using the details below. You may also contact the Information Regulator at inforegulator.org.za.

Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, though some features of the site may not work as intended if you do.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.